We did some grocery shopping at Wal-Mart after church today. I answered the question asked by the scanner (Was your store clean today? Why, yes it was, because I’m at the Wal-Mart Neighborhood Market, not the regular Wal-Mart that smells like vomit in the meat section) and then scanned my debit card. I generally watch the prices go by, but I glanced away to put my debit card back in my wallet. As my eyes were leaving the screen, I thought I saw something go by that was over $17. I started looking through the bags we already had back in the cart, and all that was there were 2.25 pounds of ground beef, a pound of tilapia (I had specifically noted the price was supposed to be $4.98), and the Halloween candy (both bags under $6). I was confused.
I puzzled over this for a minute or so, and the cashier was in her own little world, so I figured I must have bought something that I didn’t realize was expensive. And it was highly possible that it had said $7.97 and not $17.97. Frank told me to check the receipt, and I said, “Well, I will, but I don’t have that yet.” Before I knew it, the bags were in the cart, and I did have the receipt. We got out of the way so the next customers could check out, and I saw that it was, indeed, $17.97, and the item in question was the 2.25 pounds of ground beef. Whoa. Nuh-uh. I told Frank, “When we were at Wild OatsWhole Foods, I didn’t buy the lean organic beef, because it was $5.39 a pound. There is no way that non-organic lean beef at Wal-Mart is over $7 per pound.” He agreed and said, “Did we buy Magic Beef?” There was no price per pound or total price on the package, only weight. So Frank went back to check the prices (very nice of him to volunteer). While he was gone, I calculated it by hand, rounding up to $18. That would make it $8 per pound!
Frank came back and told me that it was $7.88 for the entire package of beef, but he thinks we were charged that much per pound. I told him my calculations agreed. So we went over to customer service. I explained everything to the kid working the customer service desk. He scanned the bar code and got $17.97. So he called a manager (bless his heart, he looked like he had no idea if that was the proper price for beef–the look on his face was a little priceless). The manager came up, and he scanned the item for her and didn’t say anything else. So I explained to her that I thought we were being charged per pound when the entire package should be $7.88, and the price per pound was more in the $3 range. She looked at the beef and said she knew that had to be the wrong price, because the giant six pound packs of beef are around $16. And then she told the kid to refund the whole price and charge me the correct price. You know what he said to her? “Such-and-such told me we weren’t doing that anymore.” I was amused. I said, “Not doing what? Fixing errors?” with a cross between amusement and bemusement on my face. The manager said to the kid, very nicely, “Well, I’m telling you that we *are* doing it, because it’s the right thing to do. We do the right thing.” I was still amused/bemused and joked that if I had to pay that much for non-organic beef, I didn’t want any of the groceries. They knew I was joking, but, you know, I wasn’t–I wanted my ten dollars!
They finally got it all sorted out and gave us our money back. I just hope they fixed their prices for everyone else.
I’m pretty sure that’s the most I’ve ever been overcharged on a single grocery item. And yes, I do see the time we spent getting our refund as just a little bit of punishment for the free stuff I got from Amazon by being a dufus.